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Terms Conditions

We keep our terms short and clear so you know exactly what applies when you open an account, deposit through Touch 'n Go eWallet, Boost or GrabPay, and play our slots, live tables or sportsbook.

Account use rulesPayment & withdrawal termsGame access conditionsLive casino and slots
918kisscare Terms Conditions
GET HELP

Contact Us About Terms

Live Chat Support Open the chat icon in your account lobby and ask any question about these terms, withdrawal limits, account rules or payment conditions — our support team answers in real time and walks you through the details.
Email Enquiries Send your question to our support email with your registered account username, and we reply with the specific rule or term that applies to your situation, usually within a few hours during business days.
Help Center Articles Check the Help section in your account menu for step-by-step explanations of account verification, withdrawal processing, bonus conditions and payment-method rules — most answers are already there waiting for you.
HOW WE HANDLE YOUR DATA

Security & Your Rights

Account Security

Your login password is hashed, and we require OTP verification for withdrawals and sensitive account changes. Always log out on shared devices, and enable two-factor authentication in your account settings if you want extra protection.

Data We Collect

We store your name, email, phone number and payment details to process deposits and withdrawals. We also record bet history and game sessions to support fair play audits and to resolve any disputes you raise with us.

Cookies & Tracking

We use cookies to keep you logged in across sessions and to remember language or display preferences. Third-party analytics help us improve lobby navigation; you can disable non-essential cookies in your browser without losing core account functions.

Request Your Data

Contact support through live chat or email to request a copy of the personal data we hold, to correct outdated details, or to close your account and delete your information. We complete verified requests within the timeframe required by applicable data-protection rules.

Terms & Conditions FAQ

Contact support immediately to close the duplicate account. We allow only one account per person, and keeping both active — even unintentionally — can lead to both being suspended and any balances forfeited under our fair-use rules.

No. Each account must be used only by the person who registered it. Sharing credentials violates these terms, and any winnings or deposits accessed by someone else may be withheld or reversed during verification.

Each bonus has an expiry period shown on the promo board, usually between seven and thirty days. If you do not meet the rollover requirement before it expires, the bonus and any bonus-derived winnings are removed from your balance.

We verify your name, date of birth and payment-account ownership to comply with anti-money-laundering rules and to protect your funds. Upload a clear photo of your ID and a recent utility bill or bank statement through the verification page in your account.

Withdrawals must go back to the same payment method you used for deposit, or to a bank account registered in your name. This rule prevents fraud and ensures your winnings reach you securely — switching wallets mid-cycle is not permitted.

Placing identical large bets on opposing outcomes, colluding with other players to manipulate results, or exploiting software errors all qualify as irregular activity. If our system flags your account, we investigate and may suspend it until the review concludes.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.